| 01 | Product Safety and Chemical Compliance | Whether resin components, hardeners, labels, safety data sheets, and transport documents comply with the target-market requirements. | SDS aligned with GHS; REACH and CLP review where applicable; restricted-substance declarations; batch traceability. | 15% | Complete technical and safety documentation is available before purchase, with controlled revision records and identifiable production batches. |
| 02 | Structural Performance Validation | Verified tensile, shear, sustained-load, cracked-concrete, and edge-distance performance for the intended applications. | Independent test reports; ETA under EAD 330499 where applicable; ICC-ES AC308 evaluation where applicable; laboratory method statements. | 18% | Performance data is supported by traceable testing and clearly states concrete strength, embedment depth, temperature, curing time, and installation conditions. |
| 03 | Quality Management System | Consistency of raw-material control, production inspection, nonconformance handling, corrective action, and document control. | Valid ISO 9001 certification; internal audit records; incoming-material inspection; corrective-action records. | 12% | The quality system is certified, actively maintained, and supported by inspection records that can be matched to production batches. |
| 04 | Material and Formula Consistency | Stability of resin viscosity, mixing ratio, curing behavior, bond strength, and shelf life across different batches. | Certificate of analysis; batch test results; retained-sample program; defined acceptance limits for key properties. | 10% | Each batch is released against documented specifications, and the manufacturer can investigate quality concerns using retained samples and production records. |
| 05 | Installation Instructions and Technical Support | Clarity of hole cleaning, mixing, dispensing, curing, temperature, and load-application instructions. | Technical data sheet; installation manual; cleaning requirements; curing-time table; installer training materials. | 10% | Instructions are written in clear technical English, include job-site limitations, and provide responsive support for design and installation questions. |
| 06 | Packaging and Cartridge Compatibility | Compatibility with standard dispensing tools, nozzle systems, cartridge formats, storage conditions, and transport requirements. | Packaging specifications; dispensing-ratio information; nozzle availability; drop and leakage checks; storage instructions. | 7% | Cartridges are securely sealed, clearly marked with lot and expiry information, and compatible with commonly used manual or pneumatic dispensers. |
| 07 | Production Capacity and Delivery Reliability | Ability to maintain supply during project peaks, manage minimum order quantities, and meet agreed shipment schedules. | Capacity statement; production lead-time records; on-time delivery data; export packing and logistics procedures. | 8% | The supplier provides realistic lead times, communicates capacity constraints early, and maintains documented shipment and order-tracking processes. |
| 08 | Environmental and Durability Performance | Resistance to moisture, temperature variation, chemical exposure, freeze-thaw conditions, and long-term service environments. | Durability test reports; service-temperature limits; EN 1504-6 information where relevant; project-specific exposure data. | 8% | The manufacturer provides defined environmental limitations and supporting durability evidence instead of relying only on general marketing claims. |
| 09 | Customization and Private-Label Capability | Ability to support different cartridge sizes, packaging languages, technical documents, colors, and market-specific requirements. | Approved artwork process; sample approval records; packaging specifications; change-control procedure. | 5% | Customization is controlled through formal approval procedures without compromising formula consistency, safety information, or traceability. |
| 10 | Commercial Transparency and After-Sales Service | Clarity of quotation, warranty terms, complaint handling, replacement policy, technical response time, and total delivered cost. | Formal quotation; warranty statement; complaint-response procedure; service-level records; transparent Incoterms and payment terms. | 7% | Commercial terms are documented, technical complaints are investigated systematically, and corrective actions are communicated within an agreed timeframe. |