| Product Range and Configuration | 12% | Availability of different screen sizes, processor platforms, memory and storage options, mounting formats, and operating-system configurations relevant to the intended installation. | Current product catalog, model datasheets, configuration options, and confirmation that the selected configuration is available. |
| Display and Touch Performance | 12% | Screen size and resolution, brightness, viewing characteristics, touch technology, and suitability for the expected lighting, gloves, moisture, and operator workflow. | Datasheets listing display and touch specifications, operating instructions, and test results for any claimed sunlight-readable or glove-touch functionality. |
| Environmental and Mechanical Suitability | 14% | Specified operating and storage temperature ranges, enclosure protection, vibration and shock performance, cooling approach, and mounting requirements for the application. | Model-specific environmental specifications and test reports. Where relevant, check the stated IP rating against IEC 60529 and review the exact test conditions and enclosure configuration. |
| Reliability and Product Lifecycle | 12% | Published reliability information, component and configuration consistency, warranty terms, repair arrangements, and plans for product change or end-of-life notification. | Warranty document, lifecycle or change-notification policy, repair process, and clearly defined reliability data with its test conditions and scope. |
| Interfaces and Connectivity | 12% | Availability and placement of required wired and wireless interfaces, including network, USB, serial, display, and expansion connections where applicable. | Port diagrams, interface specifications, supported wireless options, and confirmation that the required interfaces are present on the exact model and configuration. |
| Software, Security, and Manageability | 10% | Operating-system support, driver availability, update process, security maintenance, remote administration options, and compatibility with the customer's software environment. | Supported OS and driver lists, security-update policy, management documentation, and compatibility testing for required applications and peripherals. |
| Safety and Regulatory Documentation | 10% | Whether the specific product configuration is suitable for the destination market and installation, with applicable safety and regulatory documentation available. | Declarations, certificates, and test reports for the exact model and market. IEC 62368-1 may be relevant to certain ICT equipment; verify applicability rather than assuming it applies to every product. |
| Customization and Manufacturing Controls | 8% | Ability to support required mechanical, electrical, firmware, or branding changes, together with controls for configuration consistency and production changes. | Customization scope, engineering-change process, sample approval procedure, and quality-system documentation relevant to the product and production site. |
| Global Service and Supply Support | 6% | Practical access to technical assistance, repairs, replacement parts, and supply information in the regions where the equipment will be installed. | Support and repair contacts, service coverage details, escalation process, spare-parts information, and stated lead-time or availability terms. |
| Documentation and Claims Transparency | 4% | Clarity, completeness, and consistency of technical specifications, installation guidance, limitations, and product claims. | Current manuals and datasheets, revision dates, installation instructions, and supporting evidence for material performance claims. |